For the fastest response to a question, you may find the answer on my FAQ page here.
How and when do I receive my purchase/access my downloads?
- Once you have placed your order and the payment has been successfully processed, you will be automatically transferred to a download page, which contains the links to the mp3 files.
- You will also be sent an automated email receipt containing links to the downloads.
- You will also be able to log into your account area and access the downloads at any time in the future, via the ‘My Account‘ link found in the top left hand menu, using the email address and password you entered when placing your order. Once inside the Account Area, you will see a menu link to your download page.
For orders placed before 2018
At the end of 2017 I had to make an update to the download links, which has affected nearly all orders placed before 2018. If you are trying to access downloads from past orders placed before 2018, the download links in your original purchase email may no longer work. You can access the downloads from any past orders by logging into the My Account page.
Please note: If you need to contact me because you are experiencing a problem with downloading, opening or playing the music files etc., please can you give details of what equipment you are downloading to in your message. I.E. A Windows PC, Apple Mac, iPad, iPhone, Android tablet etc., and if you have already tried using the free Zip apps mentioned here. This will help me provide better support for you.