Purchase Questions

How and when do I receive my purchase/access my downloads?

  1. Once you have placed your order and the payment has been successfully processed, you will be automatically transferred to a download page, which contains the links to the mp3 files.
  2. You will also be sent an automated email receipt containing links to the downloads.
  3. You will also be able to log into your account area and access the downloads at any time in the future, via the ‘My Account‘ link found in the top left hand menu, using the email address and password you entered when placing your order. Once inside the Account Area, you will see a menu link to your download page.

Are your products guaranteed?

guaranteeWe want you to be extremely happy with any or all of the products you buy from us, which is why all of our products come with a ‘no hassle’ money back guarantee. You have a full 60 days to properly try any product you buy from MindAmend.com.  If during this time you are not happy with a product for any reason, we will refund you immediately in full!

Will my credit card information be kept secure?

YES. We do not process, store or even have access to your credit/debit card numbers or information.  Our online payments are processed independently by PayPal, one of the most trusted and respected online payment processors. Safe and Secure Order Processing – We never ever get access to your debit/credit card numbers, we do not store credit card details, nor do we share customer details with any 3rd parties. For more information on our ordering system and how we secure and handle your credit card information, please refer to our privacy policy.

What happens to my personal information?

We only obtain and store your name, email address and billing address on our system; we never have access to or store your credit/debit card or bank information. We will never sell, share or rent your email address or personal information to any third party.   Depending on which payment option you select, your billing address information will also be handled and dealt with by our third party payment processors, PayPal (www.paypal.com) and Stripe (www.stripe.com). For more information on our ordering system and how we secure and handle your credit card information, please refer to our privacy policy.


Equipment and Technical Questions

How do I Download the mp3’s to my iPad or iPhone?

iPads and iPhonesUnfortunately iPhones can be a little tricky to download files to directly outside of iTunes, because Apple’s system doesn’t allow you to do that by default.  There are free/low cost ‘download manager’ apps in the iTunes store, which will allow you to download files directly from websites, but they usually require you to playback the music inside the app, instead of using iTunes which most Apple users prefer.
The best option is to download the files to a Mac or Windows PC first, add them to your iTunes library on there, connect your iPhone to it and sync the mp3’s from iTunes over to your iPhone.  Doing it this way will allow you to play the tracks on your iPhone using iTunes.

Listening to Isochronic Tones on Laptops and Mobile Speakers

On some laptops and portable devices, you may find that the speakers don’t produce a strong enough bass sound, to hear the Isochronic Tones effectively.  To test this, try plugging in some headphones and compare the sound to just the laptop speakers.  If the Isochronic Tones sound very faint compared to the headphones, this is an indication that the laptop speakers probably don’t have enough bass to be effective.  If that’s the case, I recommend plugging in some external speakers with stronger bass, or to use headphones.

Some downloads are inside a zip file, how do I open them (for Mac and Android users)

The Isochronic Tones products contain multiple Mp3 files.  So to reduce the number of files you have to download, each ‘Suite’ is contained inside an archive called a zip file.  You donwload this single zip file to your computer or mobile etc., then you ‘unzip’ or ‘extract’ the files to access each Mp3. On Windows computers, double click on the zip file, and you should see an option at the top of the window to ‘Extract the files’.  Click on that and choose a folder to put your Mp3 files into. androidAndroid mobiles don’t always come with the ability to open zip files as standard.  Go to Google play and search for ‘AndroZip File Manager’ which is a free app.  Once installed, open that and it should find your zip files and allow you to unzip them.

appleApple Mac Users

If you use a Mac the downloaded files may automatically extract to a new folder, depending on your settings. The original zip archive will be saved; check for a folder with the same name as your zip file. If your Mac doesn’t have the relevant software already installed to handle zip files, there are various free software programs you can install solve this problem.  The most popular free zip program for Mac’s appears to be iZip, available here: http://www.izip.com/.

How is it possible to hear such low frequencies, when humans can’t hear below 20Hz?

Electrical equipment like speakers and headphones are referring to the ‘pitch’ frequency.  With Isochronic Tones the main frequency quoted is the ‘pulse’ not pitch. If you’re hearing an Isochronic Tone at 5hz, it means the pulse or beat if you want to call it that, is repeating 5 times per second.  You could clap your hands five times in a second.  If you look at it from that perspective, you can then better understand how it’s measured and how it’s possible to hear it.  You can read or more detailed article on this topic here: How humans can hear below 20Hz


Safety

Are Isochronic Tones or Binaural Beats safe to listen to?

Those who should also NOT listen to this video/audio include: Those who are prone to or have had seizures, epilepsy, pregnant or wear a pacemaker should NOT listen to this video/audio. This is a precautionary recommendation because of the lack of research in these areas with this technology.

Recommendations

Drink some water – Make sure you are well hydrated before listening to brainwave entrainment.

It is not recommended to listen to this while driving or operating machinery, or while under the influence of drugs or alcohol, or any mind altering substance, because it hasn’t been tested in that environment.